Payment processor
Vexaa uses Moyasar for hosted payment processing. Payment method details are entered on the provider’s page; Vexaa does not store the full card number or the security code. Payments are also subject to Moyasar’s terms and policies.
Creating a payment
After you choose a plan and billing cycle, the system creates a record with the status initiated and sends the amount in Saudi riyals to Moyasar. The plan is activated only after Vexaa verifies the status paid.
Payment statuses
- initiated: the transaction was created and has not been completed.
- paid: the payment is confirmed and the subscription can be activated.
- failed: the transaction did not succeed and the plan does not change.
- refunded: the refund succeeded and the plan is updated.
- voided, authorized or captured: payment provider statuses; the outcome depends on the confirmed status.
Invoices and history
The billing area shows the invoice history available to the account, such as the amount, currency, plan, billing cycle, status and period. We do not display a tax number that is not available.
Failures and retrying
The plan is not activated when a payment fails. A new transaction can be started when the account status allows it. The system does not promise automatic charge attempts or a retry schedule.
Renewal and changes
The implementation does not set up an automatic recurring charge, and does not apply automatic proration to upgrades or downgrades.
Cancellation and refunds
Cancellation takes effect at the end of the period and does not create an automatic refund. When a refund succeeds, Vexaa updates the plan based on Moyasar’s confirmation.
Payment provider references
These technical references do not replace Vexaa’s policies.
Need clarification?
Contact Support@vexaa.net or visit Contact & support.