Requesting cancellation
The account owner can request cancellation from the billing area. If it cannot be accessed, email Support@vexaa.net from the account email address for verification and help.
When cancellation takes effect
The current system applies cancellation at the end of the paid period and shows its date. Paid features remain available until that date.
After the period ends
Features return to the free plan limits. Cancellation does not delete the account or data; deletion can be requested separately.
Cancellation and payments
Cancellation does not create an automatic refund of the previous payment. Requests are subject to the refund policy and an assessment of the payment status.
Current limitations
The current implementation does not promise proration, an immediate downgrade or automatic renewal. Contact support with the payment ID, and without sensitive card data.
Need clarification?
Contact Support@vexaa.net or visit Contact & support.