Help & support
Help center
We are here to help with whatever you need.
Explore topics
Browse the sections to find what you are looking for.
Choose a topic to see details
Getting startedHow to start using the platform
Create an individual account, then add a place’s Google Maps link from your dashboard. Businesses get access after contacting us.
Account & settingsManage your account and preferences
Log in to reach your preferences: business settings, notifications and your plan.
AIAnalysis and smart replies
Analyses and suggested replies are guidance based on available reviews. Review any reply before publishing it.
Subscription & paymentPlans and upgrading
Plans, prices, invoices, cancellation and refunds follow the published policies.
Connections & integrationsConnect Telegram and services
Google Business and Telegram notifications are connected from your account preferences, where available to your account.
Technical issuesSolve common problems
If something is not working, email support from your account email and describe what happened and on which page.
How can we help?
Choose what you need to find the right place.
Open the existing support center after signing in, or use the official email below.
Frequently asked questions
Quick answers to the most common questions.
How do I add my business link?
Add your business link from Preferences > Business settings. Paste your business’s Google Maps link and the analysis starts based on the data that can be retrieved.
Why is the analysis not showing?
Check that the business link is correct and that there are enough reviews. How long the analysis takes depends on the reviews available; we do not guarantee a fixed time.
How do I enable Telegram?
Go to Preferences > Notifications and choose Connect Telegram. You will be taken to the Vexaa bot on Telegram to turn on instant notifications.
How do I change my plan?
From Preferences > Plan, choose Upgrade now to move to the Pro plan and use all of its features.
Need help?
Email support from the email address on your account. Please do not send card details.
Support email
Support@