Refund principle
Cancellation does not trigger an automatic refund, and this policy does not create a right or a fixed deadline that is not in place. We review each request based on the status of the transaction, use of the service, statutory rights, and any technical error or incorrect charge.
Submitting a request
Email Support@vexaa.net from the account email address with the invoice number or payment ID and the reason. Do not send the full card number or the security code.
Review and decision
Vexaa reviews the payment record and the subscription status. Any approved refund is sent through the original payment method where possible. We do not specify when the funds will arrive, as this depends on the provider and the issuing bank.
Processing through Moyasar
Moyasar processes payments and supports full or partial refunds of paid or captured payments, depending on the transaction status and the available balance. The status refunded appears after a successful refund.
Effect of a refund
When Moyasar confirms the refunded status and the Vexaa system receives it, the system updates the payment status, cancels the linked subscription and returns the account to the free plan.
Disputes and statutory rights
For an unauthorized transaction, contact us and the issuing bank promptly. This policy does not limit any mandatory rights established by law.
Need clarification?
Contact Support@vexaa.net or visit Contact & support.