Scope and responsible entity
This policy explains how Vexaa AI Establishment (مؤسسة فيكسا إيه آي), Commercial Registration / Unified National Number 7054389387 in the Kingdom of Saudi Arabia, handles data when you use Vexaa’s digital services.
Data we process
- Account and profile data, such as name, email address and account type.
- Business and branch data that the user provides or connects to the service.
- Place links, reviews and inputs needed for analysis, along with results, replies and action plans.
- Google Business connection data, tokens and permissions needed when the user chooses to enable the integration.
- Plan and subscription status, payment records and invoices. Moyasar processes sensitive payment data directly, and Vexaa does not store full card numbers.
- Technical and security logs and usage data needed to operate the service and protect accounts.
Purposes of processing
- Creating accounts, authenticating users and providing features for individuals and businesses.
- Importing authorized data, running analyses and generating AI replies.
- Managing subscriptions, payments, invoices and support.
- Protecting the service, preventing misuse and improving quality and reliability.
Google Business and AI
Vexaa accesses Google Business only after the user authorizes it and within the limits of the available permissions, and the integration can be disconnected from settings. Data from external sources may be incomplete or change.
AI outputs are guidance only and must be reviewed before making a decision or publishing a reply.
Service providers and sharing
We use providers for cloud infrastructure, authentication, databases, payment processing and related services, and each provider receives only what it needs to perform its task. We do not sell personal data, and we may disclose it where required by law or to protect rights and security.
Retention and protection
We keep data for as long as needed to provide the service, meet legal obligations, resolve disputes and protect rights. The period varies by record type, and we do not promise an automatic deletion period that is not in place. We apply reasonable safeguards, but risk cannot be fully eliminated.
User rights and account deletion
You can request access, correction, or deletion of your account and data, subject to records that must be kept for legal or financial reasons. Send the request from your account email to Support@vexaa.net, and we will verify your identity before acting.
Updates and contact
We may update this policy when the service or requirements change. We publish the new version and its date here. For questions and privacy requests: Support@vexaa.net.
Need clarification?
Contact Support@vexaa.net or visit Contact & support.